ABOUT THE ROLE

As a Website Production Specialist, your mission is to effectively manage the onboarding of new clients, and to assist them in launching their website as quickly and efficiently as possible. Working alongside our team of internal specialists, including web builders, designers, SEO specialists, copywriters, and IT professionals, you will bring our clients’ visions to life and create high-converting websites that set them up for success.

To keep pace with the deadlines and workloads, you’ll be provided with ongoing support, training and development opportunities.

Reporting to the Production Team Leader, you’ll work with our allied healthcare brand, Perfect Patients (chiropractors), and Smile Marketing (dentists), and manage a portfolio of new and existing clients in the building/redesigning of their website and digital presence. You will be responsible for managing client expectations and keeping the project moving forward. Must be self-driven and highly adaptable.

Your specific role responsibilities include, but are not limited to:

• Project management of new and established client websites
• Confidence to host interviews with doctors (recorded for website content development by our internal copywriters)
• Managing client expectations and internal resources to ensure a successful and timely website creation process
• Proactively identify clients business needs and objectives to assist in building of website and digital presence to improve new patient conversion
• Demonstrate excellent listening skills to understand our client goals and objectives to effectively translate to our internal teams

HOW TO SECURE AN INTERVIEW

To be invited for an interview, you should possess the following skills and experience:

• Superior client service and management experience
• Commitment to excellence in customer communication (both verbal and written)
• Excellent organization skills to effectively prioritize tasks and initiatives for multiple projects
• A working understanding of all aspects of websites and digital marketing (SEO, Conversion, Design, Copywriting, Domains, Emails)
• Basic HTML skills, website building knowledge is desirable
• Project management experience

Our ideal candidate should possess a high attention to detail, be able to follow established processes with precision, and be a collaborative team player with excellent communication skills, both with clients and internal teams.

If you thrive in a fast-paced environment, are adaptable to change and have a sense of humor, enterprising curiosity, a strong work ethic and a positive outlook, this just may be the right role for you!

Experience in the health profession and working with doctors is desirable but not essential.

Although there is flexibility on the work schedule, you would need to work 80% of your day between 8am-5pm EDT (New York), Monday through Friday.

Ready for a new challenge with a company that cares deeply about you and your development?